Refund policy

Return/Exchanges Guidelines

Exchanges

We do accept exchanges, unless otherwise stated in the description of the product. (Ex. boxers and rings are not available for return or exchange)

**We do not cover shipping fees for products that aren’t damaged or shipped incorrectly. **

To make an exchange please do the following:

• Email us with the subject title of the email stating “Exchange”
• Provide us with your Name, Order Number and Phone Number.
• Reason for exchange
• Briefly tell us the item you want to exchange and what you want in its place.
• Once email is sent expect a reply within 24-Hrs with further directions.

Return Process

We will accept Returns for a refund upon 30 Days of the delivery date, unless otherwise stated in the description. 

**Shipping cost and taxes will not be refunded **

To make a Return please do the following:

• Send an email Titled "Return"
• Please include Name, Order Number and Phone Number
• Once email is sent expect a reply within 24-Hrs with further directions
  
  
  

SHIPPING and/or DAMAGED GOODS

Merch Productions strives to provide the best selection of service protection possible for every order. We have partnered up with Route to provide additional insurance protection against lost, damaged or stolen packages during transit. Please see available options for Route package protection before placing your order.

PLEASE NOTE: If you do not select Route package protection at the time of check out, Merch Productions is NOT liable for any lost, damaged or stolen packages during transit for any domestic or international shipments. There will be no exceptions for shipping discrepancies once your package has left our facilities. 

*If you have received a printing defect, please contact our customer service at customerservice@merchpro.co with your order number and a photo of your issue.